MetroWest Referral Line
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Our Care Coordinators

Connecting you to the right support

Our friendly care coordinators are here to listen and talk with you about services and supports that may be available to meet your individualized needs.

Shannon Ahern, LMFT

Project Director

Shannon has worked in the human services field assisting families with accessing services and navigating systems for over 15 years. She earned a bachelor’s degree in psychology from Penn State University and a master’s degree in marriage & family therapy from the University of Rhode Island. Prior to joining the Behavioral Health Partners team, Shannon worked as an intake coordinator, supervisor, and clinician for Wayside Metrowest Community Services for 12 years. Shannon is dedicated to helping the individuals and families successfully navigate the complex and often confusing behavioral health and social service systems of Massachusetts.

Genilce Santana

Care Coordinator

Genilce is a trilingual care coordinator at Behavioral Health Partners of MetroWest where she works to provide patient referrals to improve outcomes and ensure that patients receive quality care by identifying the needs of the patient and best matching those needs to the services available across our network of specialists. A graduate from University of Massachusetts Boston, Genilce holds a bachelor’s degree in social psychology. Originally from Brazil, Genilce has long been a resident of Massachusetts. In her spare time, she enjoys attending fine arts, running, as well as taking summertime trips to Cape Cod with her family.

Zineb Atrous

Care Coordinator

Zineb is a multilingual care coordinator speaking 6 languages at the Behavioral Health Partners of MetroWest where she provides service navigation to callers and helps connect callers to the best matching services, programs, and providers to meet their individualized needs. Zineb is currently pursuing a health sciences degree in nursing at Framingham State University. Zineb has a great deal of experience working as a navigator from her experience as a Certified Medical Assistant at Edward M. Kennedy Health Center. Zineb has been a Massachusetts resident since 1997 and has a passion for helping members of her community get the best support possible. When not taking calls, Zineb enjoys spending time with her family and friends, traveling, but most importantly being with my son and watching him grow.